James Sweetman & Associates
E-mail newsletter of James Sweetman & Associates
Issue No: 13, Issue Date: February 2006
Customer Focussed?
All successful businesses have one thing in common – they deliver quality customer service. Most companies claim that they take care of their customers, but few actually deliver what customers would define as a quality service.

Read on to discover practical ways of enhancing the service you provide to customers.



Believing in Harvey
Starting next month, Frank Muldowney from Dublin will attempt to be the first person to walk across the continent of Australia. If this wasn’t difficult enough, he will do it pushing a wheelchair. In the wheelchair will be a character called Harvey.
Why is he undertaking this journey and who is Harvey? .
.

Click here to find out and to read the interview with Frank on the eve of his trek.


Top Tips for Feeling Great
Below are 7 Simple Ways to Raise Your Spirits without spending a cent.

1. Reflect. Set aside time to be quiet. Most people go through the day (and their life) at full speed. If you schedule even a few minutes everyday to be quiet and reflect, you will feel calmer and less stressed.

2. Gratitude. In our consumer based culture, we tend to focus on what we don’t have, the bigger salary, the more expensive car etc. How often do we reflect upon what we already have? A great exercise for putting things into perspective is making a list of 100 things you are grateful for. When you are feeling down or stressed, reviewing the list will soon brighten your spirits.


Find out the rest...

 

 

 

 

 

 

"Life Supports Life" - By Stuart Wilson
'Seemingly small dreams can transform lives, including your own'

Everyone has a dream, whether it’s a new house, new car or the latest gadget. Some don’t know what their dream is; some do but feel they can’t reach it. Our ultimate, big dream, I believe, is waking each morning, excited about the day ahead. Having a big dream that touches the lives of others is the source of true happiness and fulfilment. Let me share just one recent experience from a trip to Bosnia that illustrates how seemingly small dreams can transform lives, including your own.

“Mohammed was a huge man with a happy face, aged but tanned. He supported a white neatly trimmed goatee beard. He shook my hand and grabbed me into a warm hug that seemed to go on forever. I looked into his brown eyes and my heart sank, as I thought what awful scenes they must have captured, and how many tears they must have shed.

We stood at the top of the valley looking down on the football stadium below us. With the trees surrounding it, it would have been a beautiful scene many years ago. But the large houses that dotted the countryside were now burnt out, derelict. The stadium itself in ruins and overgrown.

Mohammed showed us around the stadium where everything happened that terrible night. The Serbs herded the men and boys into the stadium, the women and girls were brought to the ‘factory’ which he told us was where many were tortured and raped, including his wife and 13 year old daughter. ‘They played torturous games with us in the stadium. They threw a tennis ball at us and whoever it hit they shot dead, man or boy.’

He talked about men picking up their sons, crying over their limp lifeless bodies then being shot with their dead child in their arms. And this was in Europe in the 1990’s. Mohammed saw men send their young fit sons into the surrounding forests hoping they would get away, only to hear the sound of snipers moments later. He stopped once or twice noticing the horror on my face or tears escaping from my eyes. Each time I asked him to go on; I felt I needed to know the detail. But after I heard it, I wasn’t so sure. All I could think about was my own family, my own son.

To read the rest of Stuart's account of his time in Bosnia and how his company Zest4kidz not only enhances the lives of children impacted by war, poverty and famine but also facilitates team-building in companies click here.

 

 

 

 

 

 

 


Editors Letter
Welcome to the February 2006 edition of Next Steps the monthly newsletter of James Sweetman & Associates.

This month's edition is all about contribution. I firmly believe that the secret of living is giving, that is, having the intention of making the world a better place because we have lived in it. The articles 'Life supports Life' and 'Believing in Harvey' illustrate this concept beautifully.

Our business article this month revisits the issue of delivering a quality customer service and contains practical advice on how to take the service you provide to the next level.



James Sweetman


Contact Us
For more information on all the services provided by James Sweetman & Associates, visit the website, telephone us on (01) 6676 147, or send us an email.


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And Finally....
When you get to work in the morning, is it where you want to be? And when you go home at night, is that where you feel loved?

If you can answer yes to both, happiness is yours.