The Tricky First 100 Days
What Brian Cowen needs to know!
Leaders and managers are being judged more quickly than ever before. As Brian Cowen embarks on his new role as Taoiseach, here are 10 ways to ensure you hit the ground running when starting a new job.
For he who innovates will have for enemies all those who are well off under the existing order of things and only luke warm supporters in those who might be better off under the new.’ Niccolo Machiavelli .
Words that change lives
We all remember hearing the right words at the right time - kind praise from a teacher, an inspirational speech that spurred us into action. Usually the person speaking those words will not know the impact they are having. Could your words make all the difference to someone else?
Read an inspirational story that shows we may never know the impact of our words...
Customer Service - The Richard Branson Way
These 17 Customer Service Guiding Principles were once handed out to every employee at Virgin Atlantic, and were apparently direct from the pen Richard Branson himself. You can apply them to any business.
Discover the 17 Customer Service Principles...
And finally...
“Happy companies are all alike; each unhappy company is unhappy in its own way”Anon
