Emotional Intelligence (EI)

The difference between average & outstanding performers

Emotional Intelligence (EI) is one of the cornerstones of effective leadership. Skills associated with EI include the ability to motivate staff, handle conflict, manage change and influence others. As we move from the Information Age into the Relationship Age, Emotional Intelligence is an area you cannot afford to overlook.

At the end of this workshop you will have learned:

• The importance of Emotional Intelligence and its components
• How to develop your Emotional Intelligence
• How to enhance your communication skills
• How to consciously create rapport with others